Home » Our Journey to Performance Excellence: The History of Quality at St. Lukes Health System by G. Richard Hastings
Our Journey to Performance Excellence: The History of Quality at St. Lukes Health System G. Richard Hastings

Our Journey to Performance Excellence: The History of Quality at St. Lukes Health System

G. Richard Hastings

Published
ISBN : 9780615269382
Hardcover
170 pages
Book Rating: 4-star rating
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 About the Book 

Through Total Quality Management, we discovered that processes—not the ... thatwed been wasting time and resources using audits to improve performance. ...